Forum Discussion
Does your Telus optik TV and wifi just stop working?
My Telus tv and internet service is as reliable as a McDonald’s self serve ice cream machine. After spending hours and hours multiple times on the phone with the tech department to resolve the issu...
Here is an example 5 minutes after I posted my question.
thecoastwife wrote:Here is an example 5 minutes after I posted my question.
It is the twelve days later, please post the solution that fixed your problem
Nothing fixed the problem. Had a tech come to the house. Still not fixed. Every couple days when it becomes unbearable plugging and unplugging the modem temporarily fixes the problem. The kicker realized that we were charged $200 for the tech visit. We’re told via this platform that we were sent a private message - not sure where this private message went (email?). When we upgrade our wifi to take advantage of the cheaper rates we had to bundle a home security package with it - so keep getting prompts to hook up my new hardware - which is intimidating as I don’t want to make a bad problem even worse. With poor service and no hope of it being fixed we will be changing providers.
And it is not 12 days later. This has been going on for 2 years.
TELUS_SupportOfficial Support Team
Definitely not the experience we want for our customers. We'll send you a private message to discuss further.
