Forum Discussion
Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered)
Account Number: (removed account number) Address: Gastown Area, Vancouver, BC
Date: Dec,13/2025
To Whom It May Concern,
I am writing to formal...
TELUS_Support
Official Support Team
Official Support TeamThank you for bringing this to our attention, and we sincerely apologize for the missed installation appointment and the lack of follow-up you’ve experienced. This is not the level of service we aim to provide. We’d like to review your account and assist with rescheduling the installation, addressing the missed appointment, and confirming the status of the promotional offers you mentioned. To proceed securely, please send us a private message so we can access your account details.
- Thank you for reaching out to me I would like the pure fiber internet and ps5 bundle ASAP and willing to take any future date for installation if any appointments canceled before the rescheduled date possibly if I can get epidited I to filling in the spot please and thank you much appreciatedSincerely,Jonathan Craig
