Forum Discussion
Channels with home icon and slash through it
I've tried everything and nothing seems to be resolving this issue. Channels with home icon and a slash through it will not work. Any suggestions.
5 Replies
This is happening at home when trying to watch tv. I've tried rebooting the digital boxes and the router to see if that would fix the issue.
TELUS_SupportOfficial Support Team
That's certainly unusual. Have you moved your service location recently? (i.e. moved residences)
This was new activation at my home
- TELUS_Support
Thanks for reaching out! The icon you're seeing with the home icon and a slash through it typically indicates that the content is only available on your home network. This happens when you’re trying to access channels or content while you’re away from your home. How are you trying to watch the content and where?
