Forum Discussion

jb21962's avatar
jb21962
Neighbour
9 months ago

Crave subscription

I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?

15 Replies

  • Same issue for me.   I switched from Disney + to Crave as my premium and when I sign into the Crave app as a Telus subscriber most of the shows are pay only.   I can’t watch them.   Been back and forth with Telus for 2 weeks now.   At one point all my services, TV and internet were cancelled and was without for 12 hours.    

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hello. We'll send you a private message to discuss further, thanks.

  • Same thing happening here!

     

    Crave and Telus are not aligned anymore. I've log in with my TV Provider and the content is still locked.

     

    Please help!

  • Same for me too. Telus canceled all online subscriptions and told no o e especially not their support teams. No one talks to each other at Telus. The whole company is so concerned with saving money they farm everything out especially all the call center calls. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hi Superfly9494 we are always here to help if you have any outstanding issues. Please send us a private message and we'll be happy to help out

  • TELUS_Support - I also have the same issue with CraveTV saying i need to subscribe when it's a part of my plan. Can someone please reach out to me as well? I've had no issues since Feb but now it's saying this message.

  • I have the same issue. Please Pm me. I have called telus a million times and no one can figure it out. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello ib21962, can you access your Crave account using another device like your phone, a tablet/iPad or a computer? We don't have access to your Crave subscription so w can't see the details here.

    • jb21962's avatar
      jb21962
      Neighbour
      No. I get the same message. A subscription is required to watch.



      Sent from my Galaxy


      -------- Original message --------
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Your account might not have been linked right. We'll shoot you a PM so we can check it out.