Forum Discussion

tkanhai's avatar
tkanhai
Neighbour
2 months ago

Admin Gateway Portal Password issues.

Has anyone had an issue where even after resetting the Router using the pinhole to reset their Router been unable to log into the Gateway portal? 

I'm trying to access 192.168.1.254
When I try using my admin credentials there it says incorrect password. 
I reset it, using the default password on the router + New password 
Says default password is incorrect. 

However when i attempt to log into boost 2.0 at 192.168.1.65 using the same credentials it works fine, the only issue is that the page is so broken that it asks you to reset the password, and then logs you out no matter which option you choose. 
OH and to make matters even more confusing when i try to the option to reset the password (After im logged in) it says the default password is incorrect? 

I'm not sure what telus has done to their router gateway portal, but it's such a trash system now that this alone is making me want to switch ISP's 

booster
gateway
telus
wifi

2 Replies

  • tkanhai's avatar
    tkanhai
    Neighbour
    2 months ago

    Also Please don't waste my time with that BS about going and Resetting your router to Default factory settings, or how to locate the admin password for the gateway. I KNOW HOW TO DO THAT IM NOT AN IDIOT I WANT TO KNOW IF IM USING THE RIGHT IP GATEWAY, AND WHY IT'S MORE CONFUSING THAN THE CURRENT STATE OF THE WORLD TO USE THE GATEWAY PORTAL FOR TELUS 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Because this involves account-specific equipment and configuration, it isn’t something we can resolve from here. To troubleshoot your Gateway portal access, verify the correct IP, and resolve the login issues, please contact tech support at support.telus.com/home-expert-sm

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