Forum Discussion

Neighbour

3 days ago

Can't log in to Telus Connect app

Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my...

Icon for Official Support Team rank

Official Support Team

4 hours ago

Hey Chrisball709 - By any chance, have you tried on a different device?

Related Content

[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and...
Solved
RobotFish
9 months ago
12KViews
153Comments
Telus connect app?
In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet i...
Solved
robertag
2 years ago
3.8KViews
11Comments
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
Solved
FrustratedTelu1
2 years ago
24KViews
65Comments
Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I d...
Solved
Remlam
2 years ago
2.8KViews
5Comments
TELUS Expert Messaging
TELUS Expert Messaging TELUS Expert Messaging in the My TELUS app is available when and where you are, 24 hours a day, 7 days a week.
A-B
2 years ago
101KViews
0Comments