Forum Discussion
Cannot access 192.168.1.254 to log in to gateway modem
from the beginning...
We are on Fibre. A few days ago our TV service went out. I tried all the on-screen suggestions, and power cycling the Actiontec T3200M gateway modem/router seemed to work, the TV service began to work. Then the next day it happened two more times. It seemed to me like a TV transmission issue as my internet was still working while the TV was not. A call to tech support, the agent said he could see an error, but he didn't know what the error was. I once again power cycled the T3200M but that didn't fix it. There is another device (Nokia - ONT perhaps) so I power cycled that and the T3200M at the same time, and the TV began to work again.
Now my current main concern; thinking about the support agent saying there was an unknown error, I thought I'd log in to the gateway modem (as I have done many times, before and after the fibre connection was installed) to take a look around. To my surprise I cannot connect to the login page. I have tried multiple different devices and multiple different browsers, and the most I can get is a red box next to the URL in the address bar that says 'NOT SECURE'. There is no option to bypass and connect anyway. So now I'm wondering if perhaps the Actiontec T3200M is on the way out or perhaps it was something the service agent did that is not allowing connection.
Any ideas on what to do from here would be greatly appreciated.
15 Replies
Have you clicked on the Not Secure, then settings to see if there are any permissions for site needed.
Chrome my browser shows the Not Secure but I get the login page without issue.
hey hey,
I am too having the same issue. go to forgot password on the ip address page. type in admin password from the modem and wont login... definetly forgot my username and password i used awhile ago....
Did you try the suggestion made by Fuzzy and it did not work in addition to just 192.168.1.254
If neither of above gets log in page try
http://192.168.1.254 This is what works for me even though it says Not secure. I have the NH20T hub
Thank you for the suggestion Rocky3, but no luck unfortunately.
Warnings for the site were turned off, when I enabled warnings I got a button to continue to site, but this only resulted in a message saying that the site returned no data.
Clicking on the Not Secure (view site information) lead me to a link for Securely browse the web in Microsoft Edge | Microsoft Support which says:
"Not fully secure (no valid certificate) Indicator for websites that are not secure
This website doesn't have a valid certificate. The information sent to and from it is not secure and can be intercepted by an attacker or seen by others. There's a risk to your personal data when sending or receiving information from this site.
If possible, contact the website owner to request that their site protect its data with a secure connection.
Outdated security configuration (not valid, expired, self-signed)"
It seems the next step would be a factory reset, but I'm afraid that if there is something amiss with the modem, that might brick it and leave me with no services. I can't risk that just now, my family would kill me if we had to go days without television or internet.
- FuzzyLogic
Community Power User
That message is expected when you go to a website with HTTPS and the site doesn't use a certificate (HTTP) which is the case for your router.
You said warnings were turned off for the site before you saw this message. I suspect that now that you've enabled the warnings you should be able to proceed when you connect via http://192.168.1.254/
2100 character post limit...
Other than a factory reset, I have tried everything the online tools suggested. Since this didn't seem to be an issue the online tools or AI chat would be able to correct or even understand, I looked for a telephone number to call so I could explain the issue to a senior tech. I worked in IT support for a medium sized business, so I have dealt with tech support agents thousands of times. I know that first level support are generally just phone answerers that have a playbook of common issues they walk you through without some of them even fully understanding what the actions do. I also know that issues like this are easily resolved if you are lucky enough to have your issue escalated to second or senior level support. However getting to that point is tedious, frustrating, and time consuming.
To be completely honest, all of my stuff is working so this isn't really an issue as much as a 'WTF' situation discovered along the way. I didn't find anything about this type of thing online, so I thought I'd post here in case anyone had seen this kind of thing along the way, rather than spend hours trying to get to someone who might understand what I'm talking about. I hope the modem isn't going bad, but if, as I suspect, it does, I guess I'll go down that rabbit hole if and when that happens. I just wanted to get out in front of it so I'm not left without service for days if it does. Thank you for taking interest, and I apologize for the long winded post.
Jack
TELUS_SupportOfficial Support Team
Hey Sabre - Were you able to try out what FuzzyLogic suggested? Did it work?
I replied with a long winded post but it says 'Not Accepted'
This content was not accepted by moderation.
Hi, thank you for your replies/suggestion. Before I continue, let me ask this; should any of these measures be necessary? In the past (as recently as 2 weeks ago) I have accessed the modem configuration successfully dozens of times simply by typing the IP address into the browser. It seems like this issue began after contacting tech support a few days ago, and having them investigate why my TV signal was lost.
I have tried Edge, Chrome, Firefox, and Opera browsers. Yes, I have tried https. I have tried clearing cookies and the cache. I have added the IP address to 'trusted sites' with and without https. I have tried from 3 different computers, 2 connected directly to the modem by ethernet cable, one laptop via WiFi, and my Android phone via WiFi. I have used all of these devices to successfully connect in the past, simply by entering the IP address 192.168.1.254. It truly feels like the issue is with the modem. On 2 occasions, after a very long wait, I have seen a login box, but as text and not as the actual HTML login page. Typing in credentials did nothing, the browser page did not advance and just hung like there was no response at all.
- FuzzyLogic
What browser are you using?
I suspect the 'not secure' message is a result of your browser seeing that the URL isn't using HTTPS.
Try this URL:
Hopefully you will get a warning and the option to continue.
