Forum Discussion

CCBE's avatar
CCBE
Friendly Neighbour
2 years ago
Solved

can't fast forward recorded program

New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What...
  • KHR's avatar
    KHR
    2 years ago

    Hi CCBE thanks for bringing this to our attention. Fast-forward rights for CBC Edmonton were misconfigured in the systems. The team has resolved it, so going forward, you should be able to fast forward your recordings on this channel.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

What channel were you watching/recording? There are a handful of channel providers that restrict fast-forward, even on recordings. Mediaset Italia, channel 2657, is one such example. The overwhelming majority of channels allow fast-forward on recordings, so if you share the channel we can make sure it's set up according to the provider's requirements.

CCBE's avatar
CCBE
Friendly Neighbour
2 years ago
Hi KHR - thanks for your response. The show is called Chateau DIY and it was recorded from channel 203 (CBC Edmonton).

Thanks,
R

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi CCBE thanks for bringing this to our attention. Fast-forward rights for CBC Edmonton were misconfigured in the systems. The team has resolved it, so going forward, you should be able to fast forward your recordings on this channel.

    • CCBE's avatar
      CCBE
      Friendly Neighbour
      2 years ago
      well thanks and merry Christmas!

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