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Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.
I have tried re-booting the device, deleting and re-installing the app (a couple of times, with re-booting) and nothing is working Any thoughts or suggestions ? Thanks in advance
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
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I'm having the same problem on iPhone 11 running iOS 16.6.1. The app immediately crashes when I try to open it. Uninstalling and reinstalling the app hasn't worked. Hopefully Telus can fix this soon.
I have the same issue with my iPhone 8 Plus running 16.7.10. The My Telus app will try to open and closes immediately after displaying a white screen for a second or two.
You’re not alone on your issue with the app. I also have the very same issue using an iPhone 8 with ios16.7.10 latest update for this iPhone 8. I reached out to apple support but they couldn’t help and referred me to developer support with Telus which was somewhat frustrating not getting anyone there to support this issue. Disappointed for sure!
Thanks for replying; hopefully there is enough users now with this issue that Telus app developers will take notice and correct it. Looking at the version history it is the My Telus 4.117.1 that is the culprit; version 4.117.0 from three weeks ago worked fine (in my case).
Telus app just worked without flaw. Have not used in a long time. BONUS, found message a pro. After Ai asked a few questions I was allowed to state my issue and await a reply.
I suggest uninstall/reinstall
Tried the uninstall/reinstall route, no difference, the app still won’t open.
Thanks for replying. I have done several uninstalls an reinstalls.
The issue seems to be at this point, related to certain versions of IOS.
- Nighthawk
Community Power User
I checked with my iPhone 7 and the MyTelus app also fails to launch on iOS 15.8.3. When the app is tapped, it tries to launch and instantly closes.
Thanks for replying; yes that is exactly what is happening in my case.
Same; I actually just created a forum account to post/ask about this as well after not seeing any other posts on it (until now).
I think they (hopefully unintentionally) slipped up and excluded iOS 16 support in their latest MyTelus app update on Wednesday.
Hopefully we grab the attention of the right people to get this remedied. 🤞As the title says, after updating to the latest iOS MyTelus app (4.117.1) yesterday, I can no longer launch the app at all. It flashes white for a second, then crashes/closes. I've deleted, restarted, and redownloaded to the same result. Looking at recent app store reviews, I'm not alone on this.
Was this intentional? Does TELUS no longer wish to support older devices running on the latest iOS version available? Or, hopefully, this was an oversight.
Please fix this ASAP, or at least roll back temporarily so we can get a working version of the app again!!Hi, I don’t believe this was intentional in terms of forcing users to upgrade their devices. I would not upgrade if the app permanently no longer worked on my device, but I might consider switching providers.
I'm In the same Situ....
typically I will wait to do update....
unfortunately Not this time...
I need call control to be avail. !
Anonymous
please Fix
- FuzzyLogic
Which Telus app?
Hi it is the My Telus app.
