Forum Discussion
Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
You’re not alone on your issue with the app. I also have the very same issue using an iPhone 8 with ios16.7.10 latest update for this iPhone 8. I reached out to apple support but they couldn’t help and referred me to developer support with Telus which was somewhat frustrating not getting anyone there to support this issue. Disappointed for sure!
Thanks for replying; hopefully there is enough users now with this issue that Telus app developers will take notice and correct it. Looking at the version history it is the My Telus 4.117.1 that is the culprit; version 4.117.0 from three weeks ago worked fine (in my case).
