Forum Discussion
Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
Same; I actually just created a forum account to post/ask about this as well after not seeing any other posts on it (until now).
I think they (hopefully unintentionally) slipped up and excluded iOS 16 support in their latest MyTelus app update on Wednesday.
Hopefully we grab the attention of the right people to get this remedied. 🤞
