Forum Discussion
Telus call drops calls not going through and very poor reception for a business
Anyone who can suggest how to work with telus. I have been having issues since Sep 7 running my mobile phone for a business and the service is really poor. They said they opened a ticket and it could take two weeks. I waited the two weeks and they still haven’t solved the issue. They say they called but no left message or email. If my phone is not accepting calls or call outs how can I get this resolved. I have resorted to using my computer for calls but this isn’t the solution for a business. I don’t think their overseas call centres are equipped to handle business issues. any help or suggestions would be great.
16 Replies
Can someone explain how this works? I am not so tech savvy this is the response from someone looking into the dropped call issue
From telus:
Our network team have spotted interference around the surrounding area, possibly caused by boosters , which is affecting services for users in the area. External interference can unfortunately appear/disappear unpredictably and without notice
question:
Is the solution to get a booster (looks like we boost sells boosters or does telus provide?) is that what others are doing ? Are other subscribers boosters causing me to have low connection?
TELUS_SupportOfficial Support Team
Hi! It seems that may be the case, it would be recommended to buy a booster to strengthen connection. https://www.telus.com/en/support/article/boost-wi-fi-installation-guide
I already have the boost wifi inside my home that does not help with the call issue. I was thinking more of something like this to boost the cell signal
Weboost home
sorry link is working now I have sent a pm
T17TELUS Team Member
Hi Rch123 - We can certainly follow up on the status of your ticket with you.
Feel free to send us a private message to TELUS_Support with your account details. Thanks for your patience :)
