Forum Discussion
Telus call drops calls not going through and very poor reception for a business
Anyone who can suggest how to work with telus. I have been having issues since Sep 7 running my mobile phone for a business and the service is really poor. They said they opened a ticket and it could...
TELUS_Support
Official Support Team
Official Support TeamHi! It seems that may be the case, it would be recommended to buy a booster to strengthen connection. https://www.telus.com/en/support/article/boost-wi-fi-installation-guide
I already have the boost wifi inside my home that does not help with the call issue. I was thinking more of something like this to boost the cell signal
Weboost home
- TELUS_Support
I see, I'm not too sure on if the weboost home device wou.ld help with the cell signal. Have you had the chance to replace your sim card?
My new phone did not come with a sim as it works off of an eSIM. Can you clarify why a physical SIM card could help with reception on calls?
- TELUS_Support
This is usually a troubleshooting step. The eSIM is a relatively new thing so if it is what you're using it won't be of any help.
Are you using Wi-Fi calling?
