Forum Discussion
Poor cell reception
Hi, my wife and I both have pixel 8 phones. The reception seems to be poor for a while now. Places that we had full bars now are only showing half.
My wife has a home business and her phone won't get reception in her shop now. She switched to an older phone and it's slightly better but still cuts out, echos, and has robotic reception. Other service providers do not have an issue.
I don't know if the pixel 8 has significantly worse reception or if the Telus network has become quite poor.
4 Replies
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- NFtoBC
Community Power User
Has she tried using Wi-Fi calling on her phone? It connects to any Wi-Fi network she has access to, and routes the call through it, instead of the cellular network.
- FuzzyLogic
We are in Penticton, B.C
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. You can always try resetting your Network Settings or speaking with our Mobility team. Alternatively, you can visit our coverage map at https://www.telus.com/en/mobility/network/coverage-map and after entering your address, you should see a green button underneath the map that says 'Report an issue'. Click on that and then you can fill out a quick form which goes straight to our network team.
