Forum Discussion
Poor Service Reception
How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that didn’t solve the problem. We live in the GTA and I’m lucky to get 1-2 bars of service in my home and neighborhood consistently. Please help. I can’t find anything online to solve the issue.
9 Replies
- FuzzyLogic
Community Power User
I live in downtown Edmonton and have a similar situation. Depending where I am in my condo (lot's of concrete) I have to rely on wi-fi calling. Currently seeing 2 bars on my phone. Based on this site the nearest Telus cell tower is about 4 blocks away (with many highrises between me and the tower):
Canadian Cellular Towers Map (ertyu.org)
There is an option to report issues on the Telus coverage map here:
5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS
Thanks. I'll try the reporting site. Not sure if that will improve anything but worth a shot.
- dru
Community Manager
Would you know others (also on TELUS) who are similarly affected? This will help determine if it's a network issue or isolated to the device.
I currently have no bars in my home. Very poor reception at home
TELUS_SupportOfficial Support Team
Yes currently at my house, I have no bars showing
- It’s the same issue for two different devices in our home.
- dru
I'd recommend connecting with technical support for two reasons:
- the team can identify a potential issue with the site or
- aggregate it with like-issues from others to prioritize a fixTechnical support: 1-866-558-2273
In the mean-time, if it's affecting calls within your home, you can set up wifi calling to bridge the gap.
