Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
I understand if things are on back order, it's understandable - what is infuriating is the complete lack of communication. I've ordered my iPad nearly a month ago (even though I was meant to have it by now, supposedly) and have had zero contact from Telus updating me on my order, whether it's been shipped, or even letting me know that my device was on back order in the first place. My card was charged, and yet I have no idea when or if I'll even receive my device. I've tried three times now within the past week to contact Telus and have had no responses.
I can't imagine the back log they're having to deal with, but they need to do better to keep their customers informed and updated at the very least.
Hello Wynn
I ordered a couch back in the beginning of April from Ashley Furniture. Still hasn't come and telling me ending of July. Every 2 weeks they contact me letting me know if the date has changed or what the status is. Ontop of that? They offered a in store credit to get something because of the delay.
Moral of the story? They made effort to communicate every so often by email or phone. It seems Telus can't do the same with their customers. Only sends out text messages / calls or emails when you haven't paid you're bills.
Yeah COVID-19 has caused alot of backlogs and whatnot but a generic email once or twice a month to whomever ordered the device? Could be atleast a good thing to start with. Shows that they care to communicate to their customers rather then just taking their money.
I ordered a couch back in the beginning of April from Ashley Furniture. Still hasn't come and telling me ending of July. Every 2 weeks they contact me letting me know if the date has changed or what the status is. Ontop of that? They offered a in store credit to get something because of the delay.
Moral of the story? They made effort to communicate every so often by email or phone. It seems Telus can't do the same with their customers. Only sends out text messages / calls or emails when you haven't paid you're bills.
Yeah COVID-19 has caused alot of backlogs and whatnot but a generic email once or twice a month to whomever ordered the device? Could be atleast a good thing to start with. Shows that they care to communicate to their customers rather then just taking their money.
- Hey MC82
There is another thread made for This as well ( a bigger one too).
However many are still waiting for theirs. The couch I ordered? Finally came in and Ashley Furniture gave me a $250 store credit because of the delay. Ontop of them doing their job to contact me about the delays.
Bell? Finally got stock stock from Apple. I only know this as I check online every single day and I also spoke to their head store in Toronto which got 2 in stock for customers who ordered them. Rogers got a small shipment of the 11" models too. So i don't know if Telus is having issues but something us happening.
Apple stores have no stock as Apple is trying to prioritize the online orders. Spoke to the Eaton's center and Fairview Apple store manager and got that information from both.
So who knows what the truth is. However I'm passing 7 weeks now as of this Monday. - Meowmix... I totally agree with you, but unfortunately we’re just an account to Telus, and as long they’re making money from us is all they care.
in June I bought an item of Etsy, and they stayed while I waited for this item to arrived that was shipped from Hong Kong. This item made eventually and it earlier than what expected. I know an Etsy store... but I got messages from amazon, I got messages from ASOS, I got messages from Best Buy on items that were delay.
I only got the prof or purchase, saying it would take 2-4 weeks. And just one email once the 4 weeks were up saying it will take 2-4 more weeks. Since then it’s been now almost 6 weeks and no additional update.
