Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
Is there any new updates on the delivery of Ipad pros? I have had an order in since June 8th and been quoted 7-14 days for delivery. But as of yet no results on delivery.
I have emailed and chatted with support but as of yet no answers as my email to web order support have gone unanswered and online chat keeps giving me an email for web order support.
Looks like you have been doing a bit of magic around here for others hopefully you have more up top date news.
Actionjax BrandonT
So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,
So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,
- Hey MC82
There is another thread made for This as well ( a bigger one too).
However many are still waiting for theirs. The couch I ordered? Finally came in and Ashley Furniture gave me a $250 store credit because of the delay. Ontop of them doing their job to contact me about the delays.
Bell? Finally got stock stock from Apple. I only know this as I check online every single day and I also spoke to their head store in Toronto which got 2 in stock for customers who ordered them. Rogers got a small shipment of the 11" models too. So i don't know if Telus is having issues but something us happening.
Apple stores have no stock as Apple is trying to prioritize the online orders. Spoke to the Eaton's center and Fairview Apple store manager and got that information from both.
So who knows what the truth is. However I'm passing 7 weeks now as of this Monday. - Meowmix... I totally agree with you, but unfortunately we’re just an account to Telus, and as long they’re making money from us is all they care.
in June I bought an item of Etsy, and they stayed while I waited for this item to arrived that was shipped from Hong Kong. This item made eventually and it earlier than what expected. I know an Etsy store... but I got messages from amazon, I got messages from ASOS, I got messages from Best Buy on items that were delay.
I only got the prof or purchase, saying it would take 2-4 weeks. And just one email once the 4 weeks were up saying it will take 2-4 more weeks. Since then it’s been now almost 6 weeks and no additional update. - Hello Wynn
I ordered a couch back in the beginning of April from Ashley Furniture. Still hasn't come and telling me ending of July. Every 2 weeks they contact me letting me know if the date has changed or what the status is. Ontop of that? They offered a in store credit to get something because of the delay.
Moral of the story? They made effort to communicate every so often by email or phone. It seems Telus can't do the same with their customers. Only sends out text messages / calls or emails when you haven't paid you're bills.
Yeah COVID-19 has caused alot of backlogs and whatnot but a generic email once or twice a month to whomever ordered the device? Could be atleast a good thing to start with. Shows that they care to communicate to their customers rather then just taking their money. - Hello Wynn
Seems like Telus can't keep their word on " communication" when this happens. There isn't much excuse of " lack of representatives" since stores are opening as of today " June 29th) and the call centers are starting to go back to work / work from home.
Funny isn't it? They want to charge you for the taxes and all but won't even update you on information that you need. Furthermore the rest of the competition? They communicate to you. ( I came from the Rogers forums so u know). Also Apple? Has a 3-4 week delay as of last week. Yet they still email their customers letting them know information and whatnot..
I wonder what excuse is given now for the lack of communication? I understand if things are on back order, it's understandable - what is infuriating is the complete lack of communication. I've ordered my iPad nearly a month ago (even though I was meant to have it by now, supposedly) and have had zero contact from Telus updating me on my order, whether it's been shipped, or even letting me know that my device was on back order in the first place. My card was charged, and yet I have no idea when or if I'll even receive my device. I've tried three times now within the past week to contact Telus and have had no responses.
I can't imagine the back log they're having to deal with, but they need to do better to keep their customers informed and updated at the very least.
- BrandonT
TELUS Team Member
Hi Meowmix ,
Thanks for the additional context 🙂
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.Its true, although there is an estimate of 2-4 weeks, often times they arrive sooner. This is because TELUS would like to set the right expectations. We pad the estimates to include shipping delays, and other delays due to COVID-19.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited.
Although this is technically more true compared to my explanation, in my explanation I stated it was out of stock to set more accurate expectations. "Limited Stock" does mean we have "Limited Stock" but often times that "Limited Stock" is for existing orders since there can be a delay of a few days. Likely by the time you placed your order with "Limited Stock" we are usually sold out at that moment. On the flip side, some customers may canceling their orders, and then more iPad's become available. There are far to many factors to consider. I would suggest to consider "Limited Stock" as there is no stock, and more are on order. I hope that makes sense.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on your account with the S/N. Since the stores are closed, the call center / only won't let u add it.
Yes, this is a known issue when ordering a device through the website. We are working hard to get this resolved. Sorry for the inconvenience.
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