Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
BrandonT
TELUS Team Member
TELUS Team MemberHey there,
I totally understand the frustration you all are feeling. We all got excited about ordering the latest and greatest iPad, and the wrong expectations were set with the estimated delivery dates.
Reading on multiple forms online it seems this issue is effecting the majority of carriers in Canada, and retail stores. It appears the issue lies with Apple rather than the carriers. It seems during COVID-19 Apple is experiencing their own delays and have changed their process on shipping inventory to carriers. Carriers are unable to provide an estimate to customers, because Apple is not updating the carriers on delivery estimate.
What can we do?
- Wait for stock to come in for providers, so they can ship the iPads to us.
- Cancel the order, and wait until stock is updated, and re-order (would take longer than first option)
- Cancel the order, and get a different iPad.
- Cancel the order, and don't get an iPad.
The good news is we are not being charged for the plan attached to the iPad, since it has not arrived, and has not been activated. So we are at no financial loss, just running out of patience.
I agree, non of the options are good ones, but I personally will do my best to remember during COVID-19 businesses (telcom providers, amazon, etc) are all having to deal with new challenges, using resources to find work-around's, and are not purposefully delaying our shipments.
Thanks for replying Brandon, but perhaps Telus needs to update their website. I placed my order April 13, the order still says 5-7 business days. The website says 3-4 weeks. I've been waiting well over 5 weeks without a word from them. It's false advertisement, if they don't have the product in stock they need to stop selling it and take it off their website.
- BrandonT
I completely agree with you, and have submitted this feedback on your behalf to our webstore team to investigate.
With that being said, please note, during COVID-19 some departments within TELUS (and other companies) have been shutdown temporally due to many reasons such as staff calling in sick, some departments are located in regions where they are unable to work in office due to social distancing, and are unable to work from home either due to living conditions. With limited staff for departments such as webstore, it causes a bottleneck and further delays. For example, I work in a specific department in TELUS, however since COVID-19 I am also taking overflow for many other departments to help reduce delays and other bottlenecks. I am even volunteering on this forum in my spare time to help as many people as I can. I understand your perspective as a customer (I am also a Telus customer), and also know that its hard for customers to see the effort TELUS employees are making during this time. Although you are entitled to your opinion based on fact and or feelings, I would like to ensure you we are working overtime, and many are also volunteering in our spare times to help resolve issues such as this one.As for the "incorrect" delivery status on the TELUS website: Once again, I totally understand how it may appear from your perspective which you are entitled too. Here is a different perspective that will hopefully provide more insight on what may have happened. The complaint regarding the the sock / delivery estimates is a common one. This complaint usually arises when a new device is released. With new releases of all Apple products (including the Apple iPad PRO 4th generation), they are in limited quantity with a high demand of customers wanting to purchase it. At the time you loaded the web page for the iPad, the delivery estimates were likely accurate, but while you were choosing the pricing option, plan option, reviewing your cart, entering your shipping info, searching in your wallet for your credit card, there may be hundreds of other customers purchasing the same iPad faster than you, resulting that delivery estimate changing before you were able to complete your order.
I am truly sorry for the incorrect expectations that were set, and TELUS will do everything in its power to get more iPads in stock, and ship them out as soon as possible.TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
BRANDON! Not sure what you did on your end, but I just got my shipped email! So, whatever you did, thank you!
- So did you get your iPad?!!!
