I recently signed a new mobility phone plan with Telus but it's not working

I was with Public Mobile, and never had any problems upgrading to use my phone for US trips, but there was a sale and I had recently switched to Telus for home Internet, so I figured why not take the discount for more data and US coverage for my upcoming trip. I'm now on said trip and can't receive text messages. It says they need to be downloaded but they never download. This, after having three different phone calls because they didn't know how to sort out activating the new eSim. This is why I went to Public Mobile in the first place, and I miss them already. The bots are useless and I frankly don't have much faith in their in-person agents either. I don't know what to do.