Forum Discussion
Billing Discrepancies and Service Concerns
Dear Telus Customer Support,
I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security pac...
none they are just trying to take it elsewhere and pretend they are going to help...Ours was with phones, but same scams it is corporate that operates in this manner. I have had telus rep tell me that this is what they do and then people are blaming stores...We confirmed our deal up front and got confirmation letter...Telus has tried everything to stop the original agreed to contract that they used to send us looking for the phone so they could confirm once we found phone everything was good to go, then send us a text that we didn't meet the eligibility criteria...But you snt us an exclusive offer and sent confirmation to us that that offer was valid...
I must say after 3 weeks and numerous hours invested to get what was offered up front is exhausting.
Within the hour of posting this I had a call from telus stating they will honor the pricing as she can see the order and that it was cancelled, with no explanation as to why. I am left to assume so they could sell the phone to someone else for more. I just prefer bait and switch to be about going fishing and driving the boat baiting hooks and switching seats.
TELUS_SupportOfficial Support Team
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