Prevent Accidental Roaming Charges
Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and trigger roaming charges for services normally included in your plan. Disable Automatic Network Selection iPhone or iPad Open Settings Tap "Cellular" Select "Network Selection" Turn off "Automatic" to start a network scan Select "TELUS" from the available networks list Android Devices Open Settings Select "Network & Internet" Tap "SIMs" Uncheck "Automatically select network" Wait for the network scan to complete, then tap "TELUS" Turn Off Data Roaming iPhone or iPad Open Settings Select "Cellular" Tap "Cellular Data Options" Switch "Data Roaming" to off Android Devices Open Settings Select "Network & Internet" Tap "SIMs" Switch "Roaming" to off When to Re-Enable These Settings Enable automatic network selection and data roaming when traveling internationally if you want to use TELUS Easy Roam or other roaming services. Your device needs these features active to connect to foreign networks. Reapply these settings after device resets, network settings resets, switching to a new phone, or installing software updates. Updates may restore default network selection preferences.Transfer Your Phone Number to TELUS
Moving your existing phone number from another carrier to TELUS preserves your contact information and ensures uninterrupted service. The transfer process completes in 2-3 hours. What You Need Before Starting New TELUS SIM card Current provider's SIM card (must remain active during transfer) Previous provider's account number OR your device's IMEI number Device you'll use with TELUS Find Your IMEI Number Dial *#06# on your current device to display the IMEI number instantly. Complete the Transfer Visit www.telus.com/transfernumber and log in to your account Choose whether to provide your previous account number or IMEI number Click "Get Started" and enter the requested information Review all transfer details for accuracy, then click "Submit" Wait for an SMS confirmation from your old provider (arrives on your current SIM card) Reply "YES" to the confirmation message within 90 minutes Insert your new TELUS SIM card into your device Wait for the TELUS welcome message confirming the transfer is complete (takes up to 2.5 hours) Important Transfer Requirements Keep your current phone number active throughout the entire process. Canceling service with your old provider before the transfer completes will result in losing your phone number permanently. If You Need Assistance Contact TELUS through Facebook or visit the Mobility community forums for transfer support. You can also watch the step-by-step video tutorial on the TELUS YouTube channel for visual guidance.Travel Checklist For TELUS Mobility
Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup Enable Easy Roam Add Easy Roam to your account to use your existing plan's data, minutes, and texts while traveling. This service activates automatically when you connect to a network in supported countries. Suspend Unused Lines Request a Mobility Vacation Suspension for devices you won't bring on your trip. This temporary service pause reduces your monthly bill while maintaining your phone number and plan. Configure Billing Access Enroll in eBilling to view statements from any location with internet access Set up or update pre-authorized payments to ensure bills process on time during your absence Verify your payment method is current and has sufficient funds If You Need Last-Minute Help Contact TELUS through our Facebook or X / Twitter accounts for further assistance. Additional Resources Review our Home Services Vacation Suspension article if you also need to prepare TELUS internet, TV, or home phone services before traveling.Managing Third-Party Application Purchases
Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile dating or social networking sites. When you download or subscribe through their platform, charges apply to your TELUS account automatically. This eliminates the need for separate credit card or PayPal transactions. Disputing Unauthorized Charges Contact the vendor directly if you see charges for services you didn't subscribe to. The vendor must resolve billing disputes for their services. If you don't recognize the vendor name on your bill, contact TELUS support to identify which company charged your account. TELUS can provide vendor contact information but cannot remove third-party charges without vendor authorization. Prevent Future In-App Purchases iPhone (App Store) Open Settings Tap General Scroll down and tap Restrictions Tap Enable Restrictions Create a passcode when prompted Under Allowed Content, turn off the In-App Purchases slider All in-app purchases now require your passcode. Android (Google Play) Open the Google Play Store app Tap Menu Select Settings Scroll to User Controls Check the box next to "Use password to restrict purchases" Enter your Google password to confirm All in-app purchases now require your Google account password. When to Contact TELUS Contact TELUS if you need help identifying an unknown vendor on your bill or if a vendor refuses to remove fraudulent charges after you've disputed them directly. TELUS can provide vendor contact details and escalate unresolved billing disputes, but the vendor must authorize any charge removals for their services.TELUS Device Care Complete
Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase. What's Covered Loss and Theft Full device replacement if lost or stolen Accidental Damage Cracked or shattered screens Broken camera or power ports Malfunctioning microphone or speaker Liquid damage from water, coffee, or other spills Up to 2 incidents per 12-month period Manufacturing Defects Hardware failures covered under the same incident limit Additional Benefits Free battery replacements Unlimited photo and video storage at full resolution Expert tech support for device setup Repairs through Mobile Klinik How to Add Device Care Complete You have 60 days from your device purchase date to activate coverage. Option 1: During Purchase Add the plan when buying your device online or in-store. Option 2: MyTELUS Account Log in to MyTELUS Navigate to your device settings Select Device Care Complete under available add-ons Confirm enrollment Option 3: Phone Dial *611 from your TELUS device and request Device Care Complete. Option 4: TELUS Store Visit any TELUS location within the 60-day window. Cost $17 per month, billed to your TELUS account.Outbound Calling Name Display
TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature requires specific account and device settings. Requirements Your account and device must meet these conditions: Postpaid TELUS account (not prepaid) VoLTE-certified device VoLTE enabled on your device Recipient's device supports name display Activation Steps Log in to your MyTELUS account Navigate to the Add-Ons section Select "Outbound Calling Name Display" Confirm activation The feature activates immediately. Your account name will appear on the recipient's screen when their device supports caller name display. Cost Personal accounts: Free Business and Corporate accounts: $3 per month If Your Name Doesn't Appear The recipient may not see your name if: Their device doesn't support name display They use a carrier that doesn't show caller names VoLTE is disabled on your device Check your device settings to confirm VoLTE is enabled. The setting is usually found under Network Settings or Mobile Data options. When to Contact TELUS Contact TELUS support if you've activated the feature and enabled VoLTE, but your name still doesn't display after 24 hours. Technical support can verify your device certification and account configuration. Visit the TELUS support page for Outbound Calling Name Display or call customer service for activation assistance.Traveling With Easy Roam
Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage" Tap "Easy Roam" Turn on the feature By text message: Text TRAVEL to 7626 Reply EASY when you receive instructions Billing and Usage Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage. Automatic renewal: The feature renews daily while you're traveling unless you disable it. Avoid Charges When Not Using Easy Roam Turn off both settings to prevent Easy Roam from activating the next day: Disable Data Roaming in your phone settings Enable Airplane Mode Making Calls to Canada Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location. Text messages to Canada: Use the same international dialing format required for calls. When You Return Home Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature. When to Contact TELUS Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct.TELUS Mobility Vacation Suspension
Vacation suspension reduces your monthly bill while you're away. Your service pauses and resumes when you return. Eligibility and Duration All monthly plan customers can suspend service for 1-6 months per year. Active service agreements continue unchanged during suspension. Suspension Costs Mobile phones and tablets: $30/month plus device payments (if applicable) Wireless internet devices (Smart Hub, portable hubs, internet keys): $10/month Device payment plans continue at regular rates during suspension. How to Suspend Your Service Visit the TELUS Mobility Vacation Suspension page Select "Log in" under "Please log in to start this process" Enter your telus.com/mytelus username and password Choose the phone number to suspend Complete the form fields and select "Submit" You'll receive a confirmation email when the process completes. The system will notify you if no eligible mobility services exist on your account. Have home services? Visit the Home Services Suspension page to learn more on how to pause internet or home phone service. Early Return Contact TELUS to reactivate your service. Reactivation takes a few minutes. Alternative: Travel with Your Service Keep your phone active while traveling: Check roaming rates at telus.com/travel for your destination Text ROAM to 7626 for Easy Roam details and pricing When to Contact TELUS Contact TELUS if you need to reactivate service early, have questions about device payments during suspension, or need help with the suspension process. Call customer service for immediate assistance with activation or technical issues.How to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FRNHL on Optik App Guide
Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910 Press "apps" button on Optik remote Access via Home Screen: Find in apps row Press left arrow during live TV Select "View All" if not visible Available Features Standings Information: Conference rankings Division standings Playoff brackets Game Details: Live scores Period breakdowns Box scores Team rosters Player statistics Schedule Options: Team-specific views Customizable preferences Score history Customization Options Follow specific teams Highlight preferred content Adjust schedule display Track playoff teams Tips for Best Use Check standings regularly Monitor live scores Track favorite teams Review game statistics When to Contact TELUS Contact TELUS support if you experience: App not loading Features unavailable Navigation issues Content not updating Display problems Visit the Support Page for detailed troubleshooting and setup instructions. Version FR
