Traveling With Easy Roam

Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges.

How to Add Easy Roam

Through the My TELUS app:

1. Open the app and select "Usage"
2. Tap "Easy Roam"
3. Turn on the feature

By text message:

1. Text TRAVEL to 7626
2. Reply EASY when you receive instructions

 

Billing and Usage

Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage.

Automatic renewal: The feature renews daily while you're traveling unless you disable it.

 

Avoid Charges When Not Using Easy Roam

Turn off both settings to prevent Easy Roam from activating the next day:

• Disable Data Roaming in your phone settings
• Enable Airplane Mode

Making Calls to Canada

Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location.

Text messages to Canada: Use the same international dialing format required for calls.

When You Return Home

Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature.

When to Contact TELUS

Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct.