Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same price and the only way we found out was a warning saying we had almost went over our limit. Is this an error by Telus or has rates changed??
Billing error on my first bill
On April 26th I was contacted by Telus/Koodo proportional call by following sales representative. The deal was for all four family cell phone subscription for a flat fee of CAD$25 per line without any connection fees. This is a monthly bill of CAD$100 which I agreed to for the following plan 5G Unlimited nationwide talk, text, and 120GB non-share.data at 5G speed up to 250Mbps I was told that once the account is activated, I will be getting 3 eSIMs and 1 physical SIM. Thus far no eSIMs nor the physical sim. I had to call technical support to get 3 eSIMs and to activate before porting the cell numbers. I am still waiting for the physician SIM. During the past one week I spent numerous hours dealing with this situation with Telus including this highly stressful situation with my bill having a staggering $480 charge for the first bill with connection fees plus my account was set up with the correct plan with the higher rate than I initially agreed to. I have spend more than 15 hours on the phone with billing and technical support. One billing agent was able to remove connection fee of CAD$280 finally, for which I am thankful. However the sales representative, who sold me the promotional deal to join Telus has not kept her word which Telus is bound by to honor. She nor her supervisor is responding to internal messages. Who will pay for my time and the stress I am going through. Telus should have a special team to investigate the the wrongs and make them right. Thanks Dimoo
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Wrongfully Charged
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service cutting out for two days and rather than them reimbursing you for two days that you paid for service and didn't have any, you have to pay a fee for their mishap. WTF? Oh and the person never came because it started working before they were scheduled to come and I told Telus I no longer needed anyone to come. Bizarre behaviour.
Discounts in Agreement not being applied
I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promising a Monthly Promotional Price of $118.99 before taxes. Just got the first bill and none of the discounts in the Critical Information Summary are being applied and I'm being charged $260 or full price for each service, including an extra $20 for unlimited data despite specifically selecting a bundle that was supposed to include it. My latest bill also does not reflect the TV and Home Phone services correctly at all.Being billed something that was never installed
I never had home security installed nor did I want it but I am being billed for it. Have been trying to get help to have it removed from my account since March 12 2025. All I am getting is the run around and being left holding on phone call for 2 hours! If I don’t get any help I will cancel my internet and tv. Anyone else have this problem and what did you do to resolve it?
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.