billing issue
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Telus charging tax on credits?
Has anyone else noticed that when Telus gives you a "one time credit" they charge you tax on the credited amount? So that when a Telus agent promises you a $100 credit their billing department charges you $6.20 PST and $4.50 GST on that and you only end up receiving $89.30. It seems like an incredibly deceptive practice and probably constitutes fraud. I'm wondering has anyone disputed this in order to actually receive the full credit that was promised? Here's how they explain it in the fine print on the bill: "*Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Internet service offered in BC includes $0.62 PST and $0.45 GST, meaning the credit value displayed will be $8.93. The $0.62 PST and $0.45 GST are captured as reductions in the amount of tax charged on your balance owing. For more information and examples that apply to other home services, please visit telus.com/billcredits."Solved3.7KViews1like4Comments