billing issue
26 TopicsFibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area. From Telus FAQ: Is there any cost to transfer to Telus pure fibre? No, we value your business and this transfer will come at no cost to you. Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳 More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me. I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. Frustration big time ! Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies Where is Telus? the one that I trusted long time ago , not anymore. But it’s not overSolved139Views1like3Comments
Telus charging tax on credits?
Has anyone else noticed that when Telus gives you a "one time credit" they charge you tax on the credited amount? So that when a Telus agent promises you a $100 credit their billing department charges you $6.20 PST and $4.50 GST on that and you only end up receiving $89.30. It seems like an incredibly deceptive practice and probably constitutes fraud. I'm wondering has anyone disputed this in order to actually receive the full credit that was promised? Here's how they explain it in the fine print on the bill: "*Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Internet service offered in BC includes $0.62 PST and $0.45 GST, meaning the credit value displayed will be $8.93. The $0.62 PST and $0.45 GST are captured as reductions in the amount of tax charged on your balance owing. For more information and examples that apply to other home services, please visit telus.com/billcredits."Solved3.9KViews1like4Comments
