TELUS Neighbourhood

Zman2k2

I debated about posting this, but it should be known.Some may remember my post HERE. I had a city garbage truck snag the fibre line to my home, and it resulted in a week long frustration-fest with no service. Come the 8th of this month, I open my eb...

Zman2k2

To start, I own a duplex and the fiber lines for either side come from a pole across the street. Friday August 29. What I assume was a city garbage truck comes down my street, and somehow pulls the fiber line off of the one side of the duplex and pa...

Zman2k2

So I’ve been having some issues with our DVR as of late. What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” scre...

Zman2k2 · 04-11-2023

I’ve been having an issue as of late, maybe 6 months or so. My setup is as follows:-optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV.The TV and the AppleTV have been changed during the 6 month pe...

Zman2k2 · 02-11-2022

I have had this issue going on 2 months now. I can log into the app, but I cannot access the “Optik TV” menu in the app. It says “There seems to be a problem. Please try again”. I have, multiple times.When I first called in, I was told they were upgr...

Zman2k2

My experience. Seems like all we can do now is air our grievances on a public forum in the hopes of someone in a position of authority can actually do something about it. I wish you well sir.

Zman2k2

Can you describe how everything is connected? Is it wired or wireless? If it’s wireless, are the network name and password entered properly? A little background would go a long way. Thanks.

Zman2k2

You can do this quite easily in the “My Telus” app. Open the app, and tap the greeting in the top left. Then select “My Profile”. Then, in the top box, select “change email”. Hope that helps.

Zman2k2

I’d never have an issue if someone wanted to give me MORE money! Seriously, I’ve done what you’re asking, and all I needed to do was re-up my contract for another 2 years.

Zman2k2

Well a bunch of time on the line, and errors on Telus’ end after every reboot, it has been determined……. dying PVR. Not a bad service record, almost 15 years. I hope it has a happy retirement.

TELUS Neighbourhood

User Statistics

User Activity

And to top it off….

A truck, a comedy of errors, and loss of signal.

Optik DVR problems?!?(maybe)

Optik box HDMI-CEC problem, or ghost in the machine?

Problem with MyTelus app.

Re: Customer service.

Re: Internet

Re: on home bill wanted to change my email

Re: upgrading a 2-year term midway, penalty?

Re: Optik DVR problems?!?(maybe)