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Lilpoony
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Re: Internet Equipment Return via Canada Post, status changed from "Out for del
Just wanted to give an update, I contacted Canada Post a week (5 business days) later and the customer service agent mentioned the package was delivered to Telus but they hadn't acknowledge receipt. Essentially it's arrives at their facility and gets sent to the relevant department for processing where that department has to acknowledge receipt in order for status to update on Canada Post's side. I then contacted Telus and they confirmed with the warehouse that they received my equipment however my Canada Post tracking number was still "Item delayed — stay tuned for updates". So I guess maybe sometimes they just never acknowledge it even after receipt. I would contact Telus again but via a call and not via email to see if this is the case for you.7.3KViews0likes0CommentsInternet Equipment Return via Canada Post, status changed from "Out for del
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today. Not sure what my next steps should be, do I contact Telus or Canada Post? Just don't want to be on the hook for not returning the equipment. I packaged the equipment (modem, cables, and power brick) in a box, took a picture of all the content in the box along with piece of paper with my account number, address, name, and phone number as per return instructions. Also have the Canada Post receipt with the tracking number. Thank you in advance!SolvedInternet Equipment Return via Canada Post, status changed from "Out for del
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today. Not sure what my next steps should be, do I contact Telus or Canada Post? Just don't want to be on the hook for not returning the equipment. I packaged the equipment (modem, cables, and power brick) in a box, took a picture of all the content in the box along with piece of paper with my account number, address, name, and phone number as per return instructions. Also have the Canada Post receipt with the tracking number. Thank you in advance!Solved2.1KViews0likes1Comment