TELUS equipment return
2 TopicsRenewed my contract, was sent another TV box, but already have two
Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any new equipment sent to me - I already have an Apple TV 4K, and there's only one TV in the house. TELUS just sent me another digital TV box. I do not need this and in fact I still have one from when I moved in that a phone agent at the time said would cost me $360 to return early. I don't need three TV boxes for a two bedroom condo with only one TV! How can I return these? Previous experiences here: https://forum.telus.com/t5/My-Home-Account/Problems-scheduling-a-move/m-p/136256#M3101341Views0likes1CommentInternet Equipment Return via Canada Post, status changed from "Out for del
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today. Not sure what my next steps should be, do I contact Telus or Canada Post? Just don't want to be on the hook for not returning the equipment. I packaged the equipment (modem, cables, and power brick) in a box, took a picture of all the content in the box along with piece of paper with my account number, address, name, and phone number as per return instructions. Also have the Canada Post receipt with the tracking number. Thank you in advance!Solved7.7KViews0likes9Comments