Optik TV Error Message

[jackrabbit000]

Every time I turn on my TV’s, on a LG and a Samsung, I get this green error message.  I press OK and it goes away and the TV programming is back to normal.  Does anyone know how to get rid of it? Here’s what it says:

Sorry, the application you have tried to access is temporarily unavailable. Please try again.  Error code 0

[FuzzyLogic]

I'm seeing this as well. I believe this is related to the Home screen which currently doesn't appear to be accessible when I get this message.

I don't think there is anything that can be done as this appears to be something Telus will need to address on their end.

I've seen the message in the past and eventually it cleared up on it's own.

[KGR1]

I have been getting the same error code message. I've followed the reboot steps of the modem, pvr & digital boxes from the Telus support website, called Telus 3 times who reboot the system from their end. It clears up for awhile then comes back, sometimes same day. Very frustrating. Wonder if the modem is actually defective?. 

[jackrabbit000]

Yeah, I also did the reboot twice and no change.  Same thing, I thought it went away but it came back.  

[KGR1]

Thanks for your reply. An update, like the posting from Fuzzy Logic, I now believe this is a system issue with Telus & their home page and not an equipment issue. Yesterday, I had the issue with all 3 of my TV's and after surrendering that the issue wasn't going away with the reboots, ironically last evening, the error message was no longer occurring.

This morning, when I turned on my TV's, the error message reappeared....errrr. All though the Telus home page is disabled, remembering Fuzzy Logic's reply, did a little experiment & reenabled the home screen...turned off TV & then waited & powered on. Same error message and home screen wasn't displaying...so I went back & disabled the home page as I don't use it. The point being, the home page must be an issue which results in the error message whether its enabled or not.

I turned off TV & a couple of hours later, everything was fine ( no error message ). I restarted 3 times & no error message.

I searched messages on issues with the Telus home page & saw postings people were complaining the new new digital boxes with Android do not allow for disabling the home page & a Telus reply says that their techs are working on a solution. Perhaps, the Telus work behind the scenes to fix the home page issue for the newest digital boxes is having an impact on those of us with original equipement & would possibly explain why the error message appears for awhile & then magically, it's not appearing until some random later date?? 

Anyways, don't know if Telus ever monitors these replies but would be nice if there was some communication to warn us of system issues & repairs...rather than going through all the reboot processes that don't work.

Sorry for the length of this reply but thought I would update today's experience. Have a good day!    

[jackrabbit000]

Thanks for the update.  I didn’t bother doing any more reboots of the entire system because it didn’t solve the issue before.  Yesterday morning when I turned on both TV’s and both got the error messages.  Later in the afternoon and in the evening the error message disappeared and never came back.  One TV was restarted about 6x and the other 2x.  Seemed ok so far.  But, this morning when we turned on the TV’s the error message came back.  I also think this is a Telus system issue and not an installed equipment issue.  

[TELUS_Support]

@KGR1 @jackrabbit000 Do both of you still have the original Optik equipment?

[KGR1]

Yes, I do. Fyi..although I stopped rebooting my equipment as the error messages didn't stop, without doing anything, the error message no longer appears for past few days so hopefully all is good with whatever happened to make the error messages go away.

[Rocky3]

on January 7th I replaced the power supply supplied with TelusTV-21T with one from amazon on a hunch. I have not had any issues, no reboots since. 

I had posted many times that the power supply is the problem and not the tuner box, that was after receiving the third replacement. The third cable powered up the 2nd tuner which was no longer working was my clue to the issues. Votage reading showed 11.6v for the 12v power supply with no load.

This thread issue may also be solved with a third party power cord.

The original power supply appears to fully power the tuner, yet an internet connection was not available/not stable. Maybe the reason for your error message which clears after time. $15 is all it took for me.