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02-19-2023 12:29 PM - edited 02-19-2023 12:32 PM
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02-19-2023 01:27 PM
I believe it's a custom version of a Technicolor box.
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02-19-2023 12:58 PM
Telus is not using Arris for the new set top box.
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02-19-2023 01:24 PM
What are they using?
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02-19-2023 01:27 PM
I believe it's a custom version of a Technicolor box.
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02-21-2023 01:28 PM
Correct - it's the Technicolor (now Vantiva) Jade set-top box.
It's not a stretch to estimate that how many legacy Optik set-top boxes/PVRs might be out there is in the millions. From the 2022 Q4 quarterly report: "TV subscriber base increased by 4.7 per cent to more than 1.3 million customers". Multiply that by the average numbers of TVs in a household...
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02-21-2023 05:03 PM - edited 02-21-2023 05:04 PM
If your setup now is one pvr and one regular wireless box, will the new setup be two of the Technicolor boxes?
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02-21-2023 05:38 PM
It's up to the individual on how they want to be set up. You could have 2 Sony TVs, 2 Apple TVs, 2 TELUS TV Digital Boxes etc. or any combination thereof. Certain functionality is only available on the set-top box (universal search across multiple apps, for example), but all recordings are cloud-based, so equipment can be optional. I believe 1 set-top box is included for most Optik TV combos, but it depends on your exact combo, whether you're on a service agreement, etc.
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02-21-2023 05:46 PM - edited 02-21-2023 05:54 PM
Thanks for the info. it nice to see some Telus employees on here.
so in theory you don’t need any equipment from Telus except for internet.
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03-16-2023 04:34 PM
So to confirm, as an existing customer when I do migrate to new Optik, can I just use my Apple TV (for viewing and cloud PVR) with the Telus TV+ app and forgo the Telus TV Digital box altogether?
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03-16-2023 05:49 PM
By the sounds of it you get a new box with the package, but you don’t have to use it, and some features will be missing.
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03-23-2023 12:32 PM
Hi @vancouver-user @buckycat You are correct. Most Optik TV combos include one TELUS TV Digital Box rental if you're on a service agreement, but if you want to keep it in a closet and use Apple TVs and/or other supported devices, that's up to you. As noted, a few features won't be available on Apple TV - these include the Sports Zone and universal search that integrates TELUS results and streaming service results. Just don't recycle or get rid of it, as the box is TELUS property and you may be charged for it if you don't return it when you cancel your Optik TV services.
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03-22-2023 04:33 PM - edited 03-22-2023 04:35 PM
With the setup above Apple TV,Sony tv, would using those devices count against your internet usage when using TV+?
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03-22-2023 07:20 PM
I would expect that TV streams to your home IP address would be zero-rated. if you take these devices to a different location, then you would be billed for internet usage if your account is not unlimited.
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03-22-2023 07:30 PM
Maybe this is the reason Telus internet is required for the new boxes.
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02-19-2023 01:51 PM
Some information here:
New Digital TV Box & Cloud PVR - Optik TV Hardware | TELUS
I believe it's the same box that recent Pik TV customers are using:
Telus Pik TV Media Box (V2) - Android TV Guide (androidtv-guide.com)
Differences in services will be implemented in software.
Just a long time customer hoping to help.
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02-19-2023 05:33 PM - edited 02-19-2023 05:34 PM
thought Telus would be using the same equipment as Bell. If it’s the same box as for Pik tv there shouldn’t be supply issues.
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02-19-2023 05:56 PM
Considering how many Optik boxes are out there in use currently, they'll likely need a few milion of the new boxes. That sheer number will take time to get out.
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02-19-2023 06:32 PM
A few million. Does Telus actually have three million Optik boxes out there?
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03-01-2023 11:15 PM
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02-19-2023 06:56 PM
Thanks @FuzzyLogic for the link.