Closed captions come on using browser

[rt1]

Watching TV+ on Mac (macOS 15.4.1) with Safari 18.4.  During live tv or watching recordings, closed captions always comes on, even though it isn't selected.   USUALLY I can toggle closed captions on then off and the CC disappears.  When I change channels or start a new recording, the CC comes on again.   CC is NOT turned on in the Settings.  Please fix this!!

[TELUS_Support]

Hi @rt1 - if you click on your profile at the top and click on settings you'll see under Accessibility that you can turn Closed Captioning on and off. We understand that you say that it is off but please try enabling Closed Captioning and then turn it off again. 

Let us know if that fixes the problem

[rt1]

Hi there.

[Mod Edit: removed personal info]

[TELUS_Support]

Let's chat in a private message so I can gather your information and send this to our team for investigation

[KHR]

Thanks for bringing this to our attention @rt1 . It will be fixed in the next release.

[TriciaK]

Are you able to watch recorded shows on your Mac? I get a message saying that recordings can only be watched on Optik TV Box. I'm having the same CC issue when watching live... Did you find a solution?

Thx.

[KHR]

The ability to watch recordings at telustvplus.com and on the TELUS TV+ app depends on your subscription setup. If you have the legacy Optik TV system with a hard-drive based PVR, recordings are only available in-home on your Optik TV PVR and wireless Set-top boxes. If you have the next generation Optik TV system with cloud PVR, recordings are available on the TELUS TV+ app.

As mentioned, there is a fix coming for the CC issue on Safari in the next update. Thanks for your patience.

[TriciaK]

I'm assuming, then, that I have the legacy system. Is it possible to switch equipment?

[TELUS_Support]

Hi @TriciaK - it is possible to switch to our newest equipment if you wish, we would just need to take a look at what's available in your account. Send us a private message or check out our website for more information about the latest Optik offerings Here