Forum Discussion

rt1's avatar
rt1
Friendly Neighbour
8 months ago

Closed captions come on using browser

Watching TV+ on Mac (macOS 15.4.1) with Safari 18.4.  During live tv or watching recordings, closed captions always comes on, even though it isn't selected.   USUALLY I can toggle closed captions on ...
TriciaK's avatar
TriciaK
Neighbour
7 months ago

Are you able to watch recorded shows on your Mac? I get a message saying that recordings can only be watched on Optik TV Box. I'm having the same CC issue when watching live... Did you find a solution?

Thx.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    7 months ago

    The ability to watch recordings at telustvplus.com and on the TELUS TV+ app depends on your subscription setup. If you have the legacy Optik TV system with a hard-drive based PVR, recordings are only available in-home on your Optik TV PVR and wireless Set-top boxes. If you have the next generation Optik TV system with cloud PVR, recordings are available on the TELUS TV+ app.

     

    As mentioned, there is a fix coming for the CC issue on Safari in the next update. Thanks for your patience.

    • TriciaK's avatar
      TriciaK
      Neighbour
      7 months ago

      I'm assuming, then, that I have the legacy system. Is it possible to switch equipment?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        7 months ago

        Hi TriciaK - it is possible to switch to our newest equipment if you wish, we would just need to take a look at what's available in your account. Send us a private message or check out our website for more information about the latest Optik offerings Here

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