Forum Discussion
Channel 727 Naturescape - guide errors
Channel 727 on Telus, Naturescape, has some excellent programming. (Too bad one cannot record any of them, as it is forbidden)
Alas, for the past several weeks, the Telus guide does not match what is actually being shown. The show on view at any particular time is actually the program listed in the guide in the previous hour.
Also, the shows are supposed to change over at the top of the hour, or perhaps at the :59 minute mark, but in fact they are switching over around the :48 minute mark.
Quite confusing!
Can Telus please fix this error?
17 Replies
The start times of new programs continues to shift. New programs are now starting at the :24 minute mark, rather than the top of the hour. This is a 24 minute shift from two months ago, so supposedly it will be back to the :00 mark in another two months. But, will it stay there or just overshoot?
Alas, the Telus guide is not very useful for ch. 727. It is even less useful for ch. 965 or 968, both of which seem to be utterly unrelated to what is aired.
TELUS_SupportOfficial Support Team
We've flagged this with the specific vendor that handles this channel, who advised us that they're working on resolving it as quickly as possible.
The new programs continue to shift their starting times. Lately, a new program starts at :12 instead of :00. A couple more weeks and the start time should be at :00 again, but then what? Will it stay there?
I heard this recently from Stingray, the broadcaster for ch. 727:
"Sometimes the broadcasting is working fine on our end but the receiving provider might have an issue. The issue might be coming from different sources. Our team is investigating to understand why this issue is happening on your end but not on our end."
So they seem to think the issue is with Telus, not with them.
Yes I am aware that the recording issue is particular to this channel.
At the moment, the guide timing mismatch is only on ch. 727.
- TELUS_Support
Gotcha, thanks for detailing that. And has guide timing for that channel always been a mismatch or is this a recent occurrence?
The guide mismatch has been for the past month or so. Prior to that there was no issue.
- TELUS_Support
Recording wise, this is a strict Digital Rights Management (DRM) restriction mandated directly by the content provider. Their licensing blocks PVR recording. Is the guide mismatch happening only on that particular channel or are you also seeing it on other channels?
