We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I don’t want to be paying anymore than I’m currently paying. I’ve tried to get a hold of the custom security team, and a number of calls, and they still haven’t called back. Ready to cancel security all together.
the one rep I talked to today said it would be no problem to match our current price, they can’t because the door locks need to be replaced… what? Why. On the Telus website they even say they are compatible. So not impressed with this transition and the lack of knowledge.
