June
June
Have you had the chance to speak with our SmartHome team about this? We also have a number of Support pages at our website: https://www.telus.com/support/topic/smarthome/cameras
June
June
Just got off the phone with Home Security Support and couldn't get past "the issue is your Network provider, please call them. ". I had to remind the agent more than once I can be sitting in my living room and have an excessive load time before the video would play. Away from home or at home, there's an issue with the app loading videos for playback through the app using my telus data network. Today it's not a problem, yesterday it was, last week it was a problem. Tomorrow? I'm looking for a fix not a suggestion to troubleshoot the data network that's working fine.
June
June
We are sorry for the inconvenience and confusion caused by the email you received. We understand that receiving irrelevant troubleshooting instructions can be frustrating, especially when the issue at hand is different. We understand that you have a technician scheduled to visit your location today between 11 AM and 1 PM. They will follow up with you after their visit.