They signed me up for security when i signed up for internet and tv saying it was a promotion and it would lower my overall bill. I didn't need it or want it, and i was told i never needed to use it. 2 years later i'm re-newing internet and tv and want to drop security. Telus TV and Internet deparment now tells me they are a separate department and i have to talk to the Telus security department to cancel. Waited on hold for 1 hour to talk to security department for them to tell me the security contract is for 3 years not the 2 years i was told when they got me to sign up, and they want to charge me $100 to leave a service i never used. Waited on hold for another 2 hours to talk to a supervisor. Gave up waiting as I need to actuall make other calls then just to Telus.
Anybody have any success leaving this service. I'm about to cancel all of my Telus service and just to go Rogers. I don't have time to deal with this "service". Worst customer service ever.
