Forum Discussion
Misleading Security Service Sign-up and Cancellation Difficulties
They signed me up for security when i signed up for internet and tv saying it was a promotion and it would lower my overall bill. I didn't need it or want it, and i was told i never needed to use it...
TELUS_Support
Official Support Team
Official Support TeamWe’re sorry for any confusion regarding the service term. If you’d like us to review your account details, please send us a private message, and we’d be happy to assist.
All we want is to cancel the security services. It honestly has never worked properly since it was installed. The screen that was installed I have no idea what it does. The installer said that there was a problem with them that Telus was working on. That was the last I heard of it. As I stated before I believe that we were duped into believing that we were in a 2 year contract then found out when we went to cancel it was 3 years. Please cancel this as it is honestly ridiculous.
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- TELUS_Support
Unfortunately, that is not something we can do via the community. You would need to call in to cancel service. If you require assistance with anything else, send us a private message and we will do our best to help.
