We went through the process of Telus taking over our ADT system in 2023. It was a fiasco that would take pages to describe. Suffice to say that when the dust cleared, Telus credited us most of the cost of the new hardware, the installation, and the monthly payments for one year. Unfortunately, and they did not explain this when they changed over, we ended up with a 3-year locked in contract, after having been month-to-month with ADT for many years, and satisfied with their service. Our free year of service, is almost over, and we have almost 2-years to go before we can flee. Looking forward to that day! Oh and one more thing, if your system detects an intrusion, Telus decided to subcontract their security monitoring to another company, even though this is not mentioned in their contract and we never agreed to this. Further, this company is Paladin, the worst rated home security company in our area, and unbelievably Paladin has further subcontracted actual response to another company, which even they cannot name! Bottom line, Telus subcontracted to Paladin, who subcontracted to brand X, who sent an unidentified and unapproved person into our house when intrusion was detected. For this fiasco, Telus credited another 3 months of free monitoring. I would much rather have a competent company charge for correct service, then an incompetent and dishonest company having to continually apologize and credit for my wasted time and loss of trust!
