Been with ADT for over ten years. 1.5 years ago I upgraded my at the time "ADT by Telus" security system to video. Registered with alarm.com and was able to view video clips there. Now, that is no longer possible. Alarm. com does not seem to recognize my login credentials anymore! This is news to me. I was not informed that this would happen... Now, when I click on "saved video clips" underneath the video shot, which I receive on email, I am forwarded to a Telus SmartHome Security login page and prompted to enter my email and password. Apparently, I am not in that system because when I use the login credentials for the Telus SmartHome Security account I recently created (or so I thought), I am told that that the user name and password don't match records. My ultimate goal was to sync the alarm account with my Telus Mobility account -- **which I have also had for over 10 years**. (Please take note Telus that a long-time customer is feeling left in the dark... ) When I called Telus home security for help with the matter just now, I was told the wait time for a response was 1 hour, but they did offer the option of a callback within the hour, which is a good thing. Didn't like the thought of preparing a meal and being on hold... I am hoping this is an easy fix bccause from my perspective, the service monitoring I am paying for has been mysteriously downgraded without my knowledge and consent because I can't see the video clips... Looking forward to a swift response from Telus.
