telustvplus.com not showing any content

[jeanc555]

I can log in to Telustvplus.com and see the normal guide and list of shows but when I select anything it pops up a blank screen.  It eventually gives a "Playback" error.  I've tried logging off and on, clearing cash and data, and tried rebooting.  Nothing makes a difference.  Just started sometime today.

[FuzzyLogic]

I just tried it with Edge in Windows 11 and all worked as expected.

[TELUS_Support]

Hi @jeanc555 - maybe try using Google Chrome and let us know if that works

[jeanc555]

Hi,

Yes, working now. Started to work around 8 am yesterday. I think it was an update to the app because now there is an option to record.

Thanks,

Jean

[TELUS_Support]

Glad to hear it's working!

[newio]

I was able to watch telustvplus up until last week, but not this week.  It is just black and frozen when I try to play a recording or a guide tv station.  It works on a differerent windows 10 system in an updated edge browser, but no longer on windows 7 chrome. What exactly has changed?  It says chrome should be supported. There is no error message like when I use firefox it says "Unsupported", but with chrome it just is a black stuck screen.

[FuzzyLogic]

All the major browser update themselves on a regular basis (weekly and sometime more often). It's likely that Chrome did an update that caused this issue. I would check if there is a newer version of Chrome

FWIW I attempted to watch a streaming movie on Hoopla last week. I didn't have any issues before but last week but all I got was a black screen. The solution was to turn off graphics acceleration in Edge and then things worked as expected.

[newio]

The browser didn't change at all.  Something at Telustvplus changed.