TELUS TV app on my Android TV

[Ambertv]

Hi, 

I recent add TELUS TV app to my Android TV and when I use the live TV function, the screen flickers with a black image, it happens on every channel but not when I watch TV on demand.   I have done standard troubleshoots,  resetting TV, resetting internet, no solution.  My TV is a Hisense TV.  Is TELUS support working on this issue? 

[Nighthawk]

Hisense isn't one of the listed officially supported TVs. They may have a different version of AndroidTV installed on them. Do you know which version of AndroidTV is installed on the TV?

[Ambertv]

How would I determine this?  "Do you know which version of AndroidTV is installed on the TV?"

[Ambertv]

and how come this is not impacting all my other apps?