Sound bar and wireless sub causing issues with Telus wireless 4K

[leslie4]

Hi 

I’ve been having ongoing issues for months and while working with Telus I think the issue is frequency affecting a wireless 4K tv box. 
I have tried multiple boxes and different sound bars, but when using both my optik tv is constantly interrupted and cannot pause for long periods or it jumps to live (when and after being paused) along with other weird messaging around other boxes being used when they’re not.  

I don’t have an option to use the pvr box in the same place… how to fix this? Can I change something about the wifi frequency? It’s very frustrating to pause a show and come back to watch and it skips ahead, missing a a chunk of it then unable to rewind. 
Any advice for a sound bar and wifi 4K box to work together? Or switch to a different company and try their equipment ?

[TELUS_Support]

Have you tried speaking with our Tech Support team about this?

[leslie4]

I have had a lot contact with Telus, and now been working with an escalation manager, and doing testing for over a month with different set ups and different sound bars and it's been frustrating. But still not sure what the answer is to solve the problem and if I need another wifi box that will work better with a LG sound bar?

Is there a telus wifi 4k box that will work and not have issues with a sound bar and bluetooth sub woofer? It's very frustrating continue to have instability with pausing shows or interference with tv.

I have been with Telus for a very long time and don't want to have to switch to try a different provider in order to use my set up. I had a PVR in the same room but it was moved by a telus tech and now connected to my modem in a different room so I don't have any other option to watch tv.

Thank you

[TELUS_Support]

We'll send you a private message to discuss further!