Sony Bravia TV remote - TELUS controls don't work??

[ron9]

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.

My new Sony remote works fine for everything, EXCEPT for "TELUS controls".

I see the TELUS options in my menu ("Options", "Favorites" etc), but when I try to select any of them, nothing happens(?!).

Any ideas anyone??

Many thanks in advance...

[A-B]

Hmm, that's definitely odd, especially if you followed the instructions. Have you had the chance to speak with our Tech Support team about this?

[ron9]

Thanks A-B.  No, haven't tried contacting Tech Support yet.  What's the best way to do that?

[A-B]

I'll send you a private message with details!