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Roku loses network connection all the time

Shawski
Neighbour

Anyone else have the issue of their Roku Express losing network connection to their Booster/modem all the time? It will disconnect for days/weeks and then if I unplug and replug the Roku and the Telus booster enough times it will sometimes connect? 
I spent 3 hrs on the phone with customer support and they still couldn’t figure it out… here I am still with NO tv. 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Have you tried contacting Roku directly for support? As it's a third party device, our team would be limited in their scope of assistance.


WestCoasterBC
Community Power User
Community Power User

Is your Roku software up to date? Are you connecting to a 2.4ghz network or 5ghz network?