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Roku loses network connection all the time

Shawski
Neighbour

Anyone else have the issue of their Roku Express losing network connection to their Booster/modem all the time? It will disconnect for days/weeks and then if I unplug and replug the Roku and the Telus booster enough times it will sometimes connect? 
I spent 3 hrs on the phone with customer support and they still couldn’t figure it out… here I am still with NO tv. 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Have you tried contacting Roku directly for support? As it's a third party device, our team would be limited in their scope of assistance.


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WestCoasterBC
Community Power User
Community Power User

Is your Roku software up to date? Are you connecting to a 2.4ghz network or 5ghz network?