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Remove Resume Watching Episodes

JS7
Just Moved In

Is there any way to remove a show from the Resume section?  I made the mistake of watching an episode of The Big Bang Theory, and now it is forever in my Resume list.  It does not clear even when I watch the most recent episode either.  

8 REPLIES 8

FuzzyLogic
Community Power User
Community Power User

I requested this feature a while back:

 

Optik TV - Resume issue - TELUS Neighbourhood

 

You can clear your viewing history but that will remove all shows from the list. Another option is to select the last show in the series and watch/fast forward through it to the end and this seems to remove it from the list.

 


Just a long time customer hoping to help.

Thank you for your help, I am on TelusTV+ how do I clear my entire viewing history? I have tried several times to watch/ fast forward through to the end of the final episode and there are still 4 random episodes that always remain. 🤷‍:female_sign:

FuzzyLogic
Community Power User
Community Power User

On the old Optik box you would hit the On Demand button, go to My Videos and then select Clear Recently Watched. Not sure what the procedure is on the new system.

 


Just a long time customer hoping to help.

ExEmp
Neighbour
DELETE “Resume Watching” of
“On Demand Program”

Fuzzylogic requested years ago
Status Submitted April 2022
Status Changed to Under review April 2022
Status Changed to Under review April 2023
Status Changed to submitted May 2023
Along with the following message
Thank you for sharing this great idea. We
will look into this with our product team
and let you know if this feasible!

Assume they will give an update one of these years.
Hopefully this is still on the to do list and will be eventually provided. Other streaming apps I have on my tv provide a remove option.
Fast forward on tv+ 21T box or app is not conducive to getting rid of continue watching especially with
“provider will not allow fast forward”
Simplest is to delete & reinstall your profile.
You will lose recordings & have to reprogram
Series recordings and favourite channels.

As An Aside: to the fast forward
TV+ watch HGTV on demand
NO Fast Forward
Global App Watch HGTV
CAN Fast Forward
Can search forum for Telus’s answer to this.

Nil Carborundum Illigitimi

My apologies
Finger fumble. All status dates are 2022

A-B
Community Manager
Community Manager

Our Optik team is working all the time on patches and releases to improve the Optik experience!

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @ExEmp, we have an update coming in July for the TV+21T box where users can press & hold / long press on items in the Resume row and you will be shown a menu where you can remove an item. Please note the release date is tentative for now. I'll update once the rollout is completed.