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Poor fibre optic tv and internet service

Just Moved In
Has anyone else experienced worse connection after having fibre optic installed? Almost everyday I have no tv connection and my internet slows down to 1990’s dial up. I don’t have over an hour to be on the phone with customer service. I work 12-15 hour days. I have a brand new router. What else can I do other than change providers?

Not applicable

what issue are you having, a modem issue or a router issue?

Community Manager
Community Manager

Hello. That's definitely not the experience we want our customers to have. If rebooting your equipment doesn't do the trick, reach out to us so we can escalate your case for a callback. We'll need to verify the account for security purposes, and we can do that over at our Twitter and Facebook pages. Send us a private message there so we can discuss!