Please, oh Please, flag Chek News at 5 (and 6) As a Series

[Grimmt]

I reported this issue back in April, as have a number of other subscribers.

I need to use the guide and go into Channel 121 : Check News at 5 show-details to view upcoming timeslots and then  individually flag each day's episode to be recorded.   I can flag up to 10 future shows.  

I have been doing this for seven (7) months now!

I can't believe this is a provider issue as Shaw never had this problem!

Also, if this was a provider issue, I'm sure Telus would have done the right thing and contacted Chek to have them update their metadata as this error in data is frustrating their audience.  Right?

Please do something about this - I'm pleading!

[Rocky3]

I gave up trying to get series recordings on the news, 

BUT, after a week or so after giving up about 20 days of past recordings showed up recorded and could be played.

yes i mean they appeared suddenly all at once. 

[Optik-Kate]

Hi @Grimmt @Rocky3 , we just deployed a fix for news recording. Can you let us know if you're still experiencing issues? 

[Rocky3]

I can confirm Global 11pm is in the schduled and daily recordings are marked to record with 3 red dots. 

Great news

[Grimmt]

I’ve been traveling lately but I set up the series recordings back on Jan 21st and can confirm Chek News at 5:00 is recording great. I also set up Chek News Weekend, and that seems to working fine too.
Thanks for the heads up and especially the fix!

[colsson]

Was working in July.  Not working now.

[Grimmt]

Yup.

Thought this thread was closed so used a different thread to report the same issue.

i swear they must be manually entering data to have this many issues.  I’m sad ☹️

On the upside I only have 8 months left on my contract. … Rogers, here I come!

[Rocky3]

@Optik-Kate 

I have been missing the past week of news recordings, did not notice right away as I was watching live. I checked and see that my series recordings are scheduled for Global 104 11PM news will start on October 7th. It shows up until October 12th ready to be recorded. I gather that my previous 11PM news series ended? But then it will start up again.

[TELUS_Support]

We'll forward this to our Optik team for line of sight. They're still actively working on series recordings and want any feedback on issues/bugs seen.

[assia]

I am truly sorry, and we apologize this problem has cropped up again! Will take this back to the recordings team to investigate, but first may I ask for clarification? Are you getting only one recording for the series, after which the series stops, or are you getting occasional news programs being skipped (but the series is still set and still continues, albeit with missed recordings)? Also, is it Chek News again that is suffering from this issue? Feel free to send me a message if you do not wish to reply in the thread.

[Grimmt]

I am not even given a series recording option.  Only one off recording is available.

This is for Chek News at 5.

Note: Chek News at 6 is fine, it allows for series recordings.

[Grimmt]

Took a look at the Chek News at 5 recording options today and found that the series recording option has returned as an option.

I cancelled the one-off recordings I set up and then turned on series recordings for the program and now the Scheduled List correctly shows future recordings as part of the series.

Thanks for fixing this again.

[Grimmt]

A quick update.

The series recordings broke again on Sunday for "Chek News at 5".  Sunday's (Sept 30) program was not recorded and when I followed up on Monday to fix, I noticed the Scheduled List showed the series recording but no future programs were listed.

Again, I had to cancel the series recording and rejoin the series recording.  The Schedule List now shows future recordings.

Edit - added date

[Rocky3]

The one off issue was previously found to be that series was not imbeded in the broadcast. (not just news)

[Grimmt]

From what I remember, the News programs, amongst others, do not have episode metadata.  I suspect Telus metadata integration algorithms don’t handle these cases well. I suspect manual intervention is required (exception handling needs to coded).  

Rogers must use a better thought out/mature algorithm for processing the metadata.

[Rocky3]

I remember previous provider went on "name" and I was deleting shows that were not the series I wanted. (Did not complain) As @MrSL commented cross channel recordings. That is what was happening, you enter the word Golf and any broadcast, any channel that had the word Golf in it got recorded. Deleting is more fun than missing.

This thread is about news and I had 11pm news recording until that series ended, well at least it did on TelusTV, so I had to re-enter. Now with the new season favorite shows need to be re-entered for the same reason. Even though the same show, same channel, it is not the same series. Had we not had these things with previous providers we may not even know we are missing them.

[Grimmt]

Should I just give up?
Series broke yet again .. my series recording worked for about 4 days and then broke - I cleared the series and set up again and it worked for another 3 or 4 days and now hasn't worked for the entire last week.  The next current CHEK News at 5 series recording scheduled for the series is November 4,5 and 6  - what about Oct 27,28,29,30,31, Nov 1 and 2?

I'm guessing you have some poor soul sitting in a closet somewhere that is manually setting up series recordings metadata for the one-off episodes.  Unfortunately, when this poor soul takes a day off for being sick or take their child to the doctor; all hell breaks loose.   How can this be so difficult - there are automated scripts that can be written to look after this!

I've been more than civilised but my patience is getting so .. very .. short.

Edit: updated missing dates.

[TELUS_Support]

This is a known issue that our Optik team is aware of and actively working to resolve. Appreciate your patience!

[Grimmt]

Any update on this?  ... I've removed the solution status as this is not resolved.

I've tried numerous times to set/reset the series schedule:
o sometimes I can set the series, then it works for a day and gets reset (no further recordings)

o sometimes I can set the series, then it works for a day and then drops off for 2 weeks (or so) before it shows a future scheduled recording for a day (or so)

o sometimes I can NOT set a series recording even though it's shows as an option (gets removed after 3 or 4 seconds)

o sometimes I can NOT set a series (not even shown as an option)
o daily one-off recordings can be set but that's ridiculous

You have had a full year to fix this - why is this so difficult?

[TELUS_Support]

Hi @Grimmt - We are working on this issue. Our dev team is aware of having to record every instance individually

[assia]

A fix for the News series issues is slated for mid December, in the meantime you can try not to delete the news recordings you have watched, that typically prevents the series from "misbehaving" and skipping airings.