Optik TV - Changing Theme Packs

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Resident

Is anyone else experiencing difficulty changing theme packs? I have tried through the app and the website (via various browsers) and nothing works. I'll click "Remove" and the page seems to register the click, but...nothing happens. Likewise, if I click "Add" the page seems to register the click, but nothing happens. My theme packs seem to be stuck on the current ones no matter what I try.


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I had problems similar to yours. After talking to Telus they said the issue was that I was on an older TV package and this had to be updated before I could use the self service options for Optik TV. They made the change and I now can manage my Optik TV myself. I recently switched theme packs without issue.

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Most Helpful
Ambassador

I had problems similar to yours. After talking to Telus they said the issue was that I was on an older TV package and this had to be updated before I could use the self service options for Optik TV. They made the change and I now can manage my Optik TV myself. I recently switched theme packs without issue.

View solution in original post