New Optik boxes and pvr

[kb1]

I just upgraded my Optik boxes to the new ones. I was replacing 4 and they sent me 4. None of which were PVR. after talking to an agent she determined we weren't sent a PVR box. So I sent back one of the new boxes so she sent me a PVR. Its the same PVR I had before, isn't there a new PVR box to go with the new Optik boxes? Or do we just use the old PVR box? The website about Optik tv and hardware is useless. 

help!

[A-B]

The new Optik experience uses a Cloud PVR system so you should be able to record from any box. You mentioned that you were upgraded, so that's most likely the case.

[kb1]

ok, So how do you get the new boxes to do PVR? because when I try it tells me pvr is not connected. Did I miss something in setting the new boxes up?

[A-B]

If you subscribed to a channel package including cloud recording, you should be good to go. Have you been able to get the recording rolling yet or are you still experiencing an issue with it?

[Rocky3 · Accepted solution]

You should not have received the PVR old style as your account now is with cloud pvr. I expect you have the new TelusTV-21T units. Good luck in sending back the PVR and getting your 4th tuner back

[kb1]

This is exactly what happened, in fact all the boxes I received were wrong and older they the ones I sent back. New ones should be here this week.