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[Megathread] Emergency alerts

Lcar
Friendly Neighbour

Wondering why we are getting emergency alerts a few times every hour for Alberta.  We are in BC no where near the affected areas.

 

it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.

93 REPLIES 93

Grimmt
Advocate

And another one just got raised, for the same alert.

I'm going to keep adding to this thread so Telus understands how incredibly annoying and disruptive this is while trying to relax simply watching a  program!   

I recommend others do the same so it becomes obvious this is a wide spread problem.

I so look for the day when my cost for cancelling Telus Optik TV meets my ROI requirements.

I’m between a rock and a hard place. Telus and Eastlink are all that are readily available in my area. Was with Eastlink for years but they switched to some Android boxes as well but their version is terrible and glitchy. Combine that with their terrible upload bandwidth on their internet and here I am stuck with Telus. Honestly, outside of these incredibly annoying alerts it’s been pretty good but way more $$ than Eastlink.

Sucks that you don't have options.

The price is reasonable, but we all have been alpha testers (maybe transitioning to beta testing now) for the Telus development - their reduction in price is a good trade off (from their perspective) compared to paying developers and testers.   Arguably, it's not a good trade off because they are losing customers due to how badly managed this has been.

From what I've been able to find, Telus is creating their android based TV services from scratch and out sources development to 3SS, a german streaming development company.   3SS does not appear to have much experience with live TV services - so the marriage is not working well yet, and TV services likely won't be acceptable for another year or so.    i.e. it's been a year and we still can't extend start/end times for recordings - or for that matter display a list of currently set recordings (we can only edit series recordings if one is scheduled in the next few  weeks).

 

There are many other frustrations:
    recordings being deleted without warning (before 90 days)
    some programs can't be set as a series recording (some news programs have been resolved but not all)

.    series recording are locked to a specific channel (i.e. can't automatically record the first occurance of an episode)

 .   HDR control is broken (SDR is forced to HDR)

 .   audio syncing shifts at times - reboots needed to fix sometimes
 .   recording listing doesn't provide indication you have started watching already (i.e. resume)

 .   recording listing doesn't show what recorded channel or date/time

 .   cannot do bulk deletes on recordings
 .   cannot set a series recording based on key words

 .   guide doesn't show first airing

 .   previous searches are not remembered
 .   system can't skip the home screen on start up

    

None of the above occured when I was on Shaw.

 

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @Grimmt, I have some comments on the items you listed. 

 

recordings being deleted without warning (before 90 days) - This bug is being investigated. Strangely, it's not a widespread issue, so it's been hard to reproduce. 

some programs can't be set as a series recording (some news programs have been resolved but not all) - We fixed series recording issues for news channels, and we have an update coming in June that should address the metadata issue and make series recording more reliable. 

Series recordings are locked to a specific channel (i.e. can't automatically record the first occurrence of an episode) - WIP

 .   HDR control is broken (SDR is forced to HDR) - unfortunately no update on this one yet

 .   audio syncing shifts at times - reboots needed to fix sometimes - No need to reboot, you can simply switch the channel that you're watching and switch back, it should resync the audio
 .   recording listing doesn't provide indication you have started watching already (i.e. resume) - WIP

 .   recording listing doesn't show what recorded channel or date/time - WIP

 .   cannot do bulk deletes on recordings - WIP
 .   cannot set a series recording based on key words - WIP

 .   guide doesn't show first airing - The guide has LIVE/NEW badges 

 .   previous searches are not remembered - This is a good one, I will pass it on to the team
 .   system can't skip the home screen on start up - WIP

Thanks for the update Optik-Kate - very much appreciated.

Grimmt
Advocate

And another one just got raised, for the same alert: Count of 3 now in the last 1/2 hour.

A-B
Community Manager
Community Manager

FYI Everyone - we've been advised that our team is looking to implement a patch for this asap. Apologies again for the inconvenience of this.

Egranado
Organizer

Do these alerts also appear on the Android boxes? I haven't seen an alert come in yet.

Yes and what is becoming more annoying is this site! Telus! Stop having it popup will you take a survey while we are typing and eliminating everything we have done making us start all over again. STUPID!

Same thing happens trying to read threads. Half way down . Bam. Take a survey? Doesn't matter if you click after I am done or no thank you it takes you right back to the beginning!